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Error: "encrypted file incompatible or corrupt" when generating system information file - Knowledgebase / Setup / update - Lauterbach Support

Error: "encrypted file incompatible or corrupt" when generating system information file

If you encounter the error “encrypted file incompatible or corrupt” when generating the system information file, please perform the following steps:

  • Delete the file support.cmm than can be found in the TRACE32 installation directory under: demo/etc/diagnosis/environment

  • Use the menu Help > Support > System Information... . This will trigger TRACE32 to download the newest copy of the support.cmm file with instructions on where to put it.


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